Dunel takes your security and privacy seriously, and would never trade, sell, or rent out your personal information. Below, you’ll find a detailed explanation of how we use the information you share with us through dunel.com and our customer service department. This may not apply to information we get through other websites or offline, such as emails etc.
We’ll only ask for the information we need to fulfill your request. So any information we collect and store depends on how you use our website. When you knowingly provide information, we collect and store some or all of the following: name, billing address, shipping address, email address, telephone number, and credit card number and expiration date. This information lets us process and ship your order, send order and shipping confirmations, and provide customer service. Unless you opt out of receiving our promotional communications, we may use some information to contact you about sales and special offers, new products or site features, and the like. All information related to your credit card will be carried by a credit card company as well, we do not responsible for any leak caused by a credit card processor. Paypal, as an example.
Anonymous and Non-Personal Information
When you use our site, we may gather certain information that does not identify you individually. In order to understand how people use our website, we collect your IP address, browser information and reference site domain name when you visit us, as well as information about customer traffic patterns and site usage. We also use anonymous information to provide statistical information, in aggregated form, to our partners and other third parties to communicate how our users collectively use our site.
We may use or share anonymous, or other non-personal information, such as the number of users who purchased a product or visited our site during a certain time period, in any manner we feel is appropriate.
We would never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.
We collect your e-mail address when you subscribe to our weekly newsletter. Except to our third party agents (our marketing team, etc., as described below), this information is not shared with any third parties for any reason. If you no longer wish to receive our newsletter at any time, follow the “Unsubscribe” instructions located within each newsletter.
How We Use Your Information
We use your personal information to fulfill orders, provide customer service, ensure your compliance with our site’s rules, or for editorial and feedback purposes (to the extent that is explained when you provide the information). If we wanted to publicly post any of your personal information, such as a letter that you have written us, we would ask your permission prior.
Third party agents, subsidiaries, affiliates and partners sometimes assist us in marketing, analytics, credit card processing, shipping or stocking orders, providing customer service, fraud protection, and the like. These parties may have access to your personal information, as needed to perform their functions. They are contractually obligated to protect your confidentiality and security. They may not use, sell, distribute or alter your data in any way other than to provide the requested services to the Website.
We may use or disclose personal information if required to do so by law or in the belief that such action is necessary to conform to applicable law, to comply with legal process served upon us or the website, to protect and defend our rights or property, the site or our users, or to act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or users, or the public.
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