Privacy Policy

A legal disclaimer

Effective Date: November 16, 2025

At Dunel, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.dunel.com (the "Site") or interact with our services as a B2B client in compliance testing equipment. We comply with applicable laws, including GDPR (EU), CCPA/CPRA (CA), and equivalent regulations.

Dunel acts as the data controller. Last updated: November 16, 2025. Questions? Contact our Data Protection Officer at [dpo@dunel.com].

1. Information We Collect

We collect:

Personal Data: Name, email, phone, company, job title (via contact forms, newsletter sign-ups, or quote requests).
Usage Data: IP address, browser type, pages visited, time/date (via cookies/analytics).
Professional Data: Industry details for tailored solutions (e.g., automotive testing needs).

We do not collect sensitive data (e.g., health) or data from children under 16.

2. How We Use Your Information

To respond to inquiries and provide quotes/services.
For marketing (e.g., newsletters on compliance updates) – with your consent.
To improve the Site (analytics via Google Analytics, anonymized).
Legal compliance (e.g., audits under IEC/UL standards).

Under GDPR, processing is based on consent, contract necessity, or legitimate interests (e.g., business communications).

3. Sharing Your Information

We share only as needed:

With service providers (e.g., email tools like HubSpot, hosting via AWS) under strict agreements.
Affiliates (Europe/North America teams) for global support.
Legal authorities if required (e.g., data breaches reported within 72 hours per GDPR). No sales to third parties. International transfers use Standard Contractual Clauses (SCCs) for GDPR compliance.

4. Cookies and Tracking

We use essential cookies (for Site function) and analytics cookies (e.g., Google).
Third-party: LinkedIn for B2B targeting (opt-out available).
Cookie Banner: You'll see a consent tool on first visit. Manage preferences anytime via [Cookie Settings link].
ePrivacy Directive compliant: No tracking without consent.

5. Your Rights (GDPR/CCPA)

As a data subject, you have rights to:

Access, correct, or delete your data.
Object to processing or withdraw consent.
Data portability (e.g., export contacts).
Lodge complaints with supervisory authorities (e.g., CNIL in France).

Requests: Email [privacy@dunel.com]. We'll respond within 30 days (or 1 month under GDPR).

6. Data Security and Retention

We use encryption, firewalls, and access controls. Breaches? Notified promptly per law.
Retention: As long as needed for business (e.g., 7 years for contracts), then securely deleted.

7. International Users

EU/UK: Full GDPR protections.
CA (USA): CCPA rights for CA residents (opt-out of "sales" – we don't sell data).
Other: Equivalent local laws apply.

8. Changes to This Policy

We'll update for legal changes or business needs. Posted here; major updates emailed to subscribers.

9. Contact Us

Dunel Data Protection Officer: [dpo@dunel.com] | Address: [Full EU/NA Address].

Thank you for trusting Dunel with your data. We prioritize transparency and security.